Do I need to sign up for myPioneer again?
Yes, you will need to register as a new user in myPioneer once the change occurs. This will include creating a new username and password.
Will I need to redownload the myPioneer app?
Yes, we'll be taking down the old myPioneer Mobile app and adding a new one. You should delete the old app and use the new one once you've installed it to your mobile device.
When does the switch occur?
The transition will occur from September 10-13. The new myPioneer will be ready on September 13.
Can I keep using the old myPioneer?
No, we are transitioning to the new myPioneer mobile and online banking and the old version will not be available going forward.
Will there be downtime while you switch to the new myPioneer?
Yes there will be. myPioneer will be unavailable from September 10 to September 13.
Will my Bill Pay transfer over?
No, your current Bill Pay information will not be transferred over. Please re-enter your bills into the new myPioneer Bill Pay feature after the switch occurs. We encourage you write down your current Bill Pay information as this information will not be accessible after the switch.