To our Pioneer Family,
First, thank you for your membership with Pioneer. We recognize you have a choice in where you “bank” and we are thankful for your selection.
Pioneer is closely monitoring the latest reports from the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Government, and state and local authorities to make proactive decisions. For the latest news from Pioneer, please visit our website or sign up for text message alerts by texting PIONEER to 74994*.
We have entered our 66th year as an Idaho credit union, this has been a year unlike any other. Always remember, your credit union is financially safe and sound. Our Net Worth Ratio places us well above the strongest classification (Well-Capitalized) of financial stability in a credit union. On top of our financial stability, your deposits are also fully insured up to $250,000. The safest option for your peace of mind, would be to leave your funds on deposit with your Well-Capitalized and insured credit union. For more information on our Share Insurance, visit MyCreditUnion.gov.
We are here for our members and always will be as your credit union. We are dedicated to serving our members and our communities. If you have been financially impacted by COVID-19, please contact us. We have several solutions available and will work with you to determine the best option.
Our executive leadership and management teams continue to constantly monitor the situation while taking proactive measures to protect the health and safety of all. We continue to communicate with staff about appropriate and necessary steps to keep themselves protected through CDC recommendations. To the fullest extent possible, we are proactively controlling our environment.
Communication is readily available through various avenues, but most community events have been postponed or cancelled, and most businesses have implemented severe restrictions. This pandemic is having an impact on operations across Idaho, Pioneer included. As of this morning, we closed our Hailey Branch until further notice as Blaine County is under an isolation order. Drive through services are still available in Hailey, but our lobby is closed.
We are committed to providing the highest level of service possible, but as a precaution we must close all branch lobbies effective Monday, March 23rd. All drive up lanes and ATMs will remain accessible. Our Personal Teller Machines provide personal interaction with a team member from 7 AM to 7 PM and ATM access outside of those hours. We will still meet with members through scheduled appointments at branches outside of Hailey. For your safety, the safety of our communities, and our team safety, we are proactively working to minimize non-essential contact.
We will do our best to keep you informed as we navigate through this crisis. Pioneer is better equipped than most. We offer a wide array of remote service options to our members. With full functionality, we strongly encourage members to maximize usage of our remote service channels. Our options are convenient and allow you to conduct most “lobby” business without entering a facility.
Utilizing remote services from the comfort of your own home or vehicle, we can accommodate your withdrawals, deposits, various account transactions, loan applications, or even loan closings. With many remote options, you still maintain personal interactions with our team members. This is a big adjustment for Pioneer as well. We enjoy seeing members in our lobby. Unfortunately, at this time for the safety of all, we should practice social distancing to reduce all non-essential contact.
For necessary lobby appointments, please adhere to social distancing practices around other members if applicable. If you have any reason to believe you may have been exposed, please do not enter our facility and risk the health of others. Desperate times call for desperate measures, but we have a responsibility to our team and our community. If we have any reason to be concerned for the safety of others, we would ask individuals to exit our facility.
Thank you once again for your membership at Pioneer, and thank you for working together as we all navigate through this pandemic one day at a time.
Several contact avenues are listed below. If you have a banking need and would like to discuss remote service options first, start by calling (208) 587-3304 and our team members will be happy to assist.
Phone: (208) 587-3304
Monday - Thursday: 8 a.m. to 5:30 p.m. Friday: 8 a.m. to 6 p.m.
Live Chat: Click the “Chat with us!” button found on the right-hand side of our website
Phone: (208) 587-3304
Phone: (208) 580-5587
Phone: (208) 580-5588
Phone: (208) 580-5584
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.
Phone: (208) 580-5626