Early Monday, we discovered that a card skimmer had been placed on our Meridian branch ATM for a short period of time over the weekend. A card skimmer collects information on debit or credit cards to be used by a fraudster to make fraudulent purchases. We immediately took steps to locate which card users had been affected and shut down their cards to stop any additional fraud. There was a small group of card holders affected by this skimmer and PFCU has already contacted all of them. We are coordinating with them to refund any funds taken from their account, and PFCU will cover any losses related to this event. PFCU is working with the police to provide information and photos to help apprehend the suspect.
All PFCU ATM machines have been checked for additional skimmers and have been cleared. Our machines are checked for skimming devices on a very regular basis.
We’d like to provide a few things to be on the lookout for when using any ATM machine:
If anything looks ‘off’ or different about the ATM, don’t use it. Trust your gut and if it feels suspicious, find another ATM or go directly into the financial institution.
Look for scratching or adhesive tape/glue around the card slot. Skimmers are often temporarily placed with glue or tape for a short period of time.
Keep a close eye on your transactions through mobile or home banking. Most offer a notification feature in which you can set certain rules for your card usage, such as being notified if a purchase over $500 is made. If someone tried to make a purchase for $1,000, you would be immediately notified. (Notifications on your PFCU accounts are available through text and email within myPioneer Online and Mobile banking.)
Cover up the PIN pad when you’re entering your PIN number into the machine. Thieves often setup a pinhole camera to view the PIN numbers or even a camera to watch from a distance to see the PIN number that’s entered.
If you have any questions, please call us at (208) 587-3304 or email us at email@example.com.