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Routing # 324173383
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Contact Us

Contact Center

Phone: (208) 587-3304
Fax: (208) 587-2769
Email: pfcu@pioneerfcu.org
Live Chat: Click the button on the right side of the screen*.
*Live chat does not function in Internet Explorer. Please use a different browser or contact us through another method.

Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.


Administration Offices

250 W. 3rd South, Mountain Home, ID 83647

Business Services Department

Phone: (208) 580-5607
Fax: (208) 580-5628
Email: business@pioneerfcu.org

Marketing Department

Phone: (208) 580-5587
Fax: (208) 587-6909
Email: marketing@pioneerfcu.org


Phone: (208) 580-5588
Fax: (208) 580-9906
Email: collections@pioneerfcu.org

Loan Department

Phone: (208) 580-5584
Fax: (208) 696-7024
Email: loans@pioneerfcu.org
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.

Mortgage Department

Phone: (208) 580-5626
Fax: (208) 580-5627
Email: mortgage@pioneerfcu.org

At Pioneer, our Member Solutions team is named that because that’s what we do - we work with our members to solve complex problems and assist members in getting through rough patches. Our goal as a credit union is to move your money forward. We understand that, at times, our members may experience ups and downs. We want to be your partner in the great times and not so great times, so please contact us immediately if you want to discuss your options!

When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number or Social Security number. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.

Management Officers

Curt Perry


Mikell Hite

Executive Vice President

Tracey Miller

Senior Vice President of Branch Operations

Elizabeth Thomas

Vice President of Marketing & Development

Paul Lucariello

Vice President of Lending

Steve Broadbent

Vice President of Innovation

Dulce Gomez-Ortiz

Assistant Vice President of Consumer Lending

Eric Mayer

Assistant Vice President of Branch Administration