Report a Lost or Stolen Card
During business hours, please contact Pioneer directly at (208) 587-3304.
If after business hours, please call 1 (866) 416-5688.
Financial Counseling & Advocacy
Contact GreenPath by visiting their website or calling 1 (877) 337-3399.
Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
250 W. 3rd South, Mountain Home, ID 83647
Phone: (208) 587-3304
Fax: (208) 696-7024
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.
Phone: (208) 580-5626
Fax: (208) 580-5627
Receiving Calls from Pioneer
When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number, Social Security number or PIN number. Pioneer never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.
Executive Vice President
Senior Vice President of Operations
Vice President of Marketing & Development
Vice President of Lending
Vice President of Innovation
Assistant Vice President of Consumer Lending
Assistant Vice President of Branch Administration