Contact Center
Hours
Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
Departments
Administration Offices
250 W. 3rd South, Mountain Home, ID 83647
Loan Department
Phone: (208) 580-5584
Fax: (208) 696-7024
Email: loans@pioneerfcu.org
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: mortgage@pioneerfcu.org
At Pioneer, our Member Solutions team is named that because that’s what we do - we work with our members to solve complex problems and assist members in getting through rough patches. Our goal as a credit union is to move your money forward. We understand that, at times, our members may experience ups and downs. We want to be your partner in the great times and not so great times, so please contact us immediately if you want to discuss your options!
When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number or Social Security number. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.
Management Officers
Curt Perry
President/CEO
Mikell Hite
Executive Vice President
Tracey Miller
Senior Vice President of Branch Operations
Elizabeth Thomas
Vice President of Marketing & Development
Paul Lucariello
Vice President of Lending
Steve Broadbent
Vice President of Innovation
Dulce Gomez-Ortiz
Assistant Vice President of Consumer Lending