Report a Lost or Stolen Card
During business hours, please contact Pioneer directly at: (208) 587-3304.
If after business hours, please call 1 (866) 416-5688
Financial Counseling & Advocacy
Contact GreenPath by visiting their website or calling 1 (877) 337-3399.
Contact Center
Phone: (208) 587-3304
Fax: (208) 587-2769
Email: pfcu@pioneerfcu.org
Live Chat: Click the button on the right side of the screen*.
Hours
Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
Departments
Administration Offices
250 W. 3rd South, Mountain Home, ID 83647
Loan Department
Phone: (208) 580-5584
Fax: (208) 696-7024
Email: loans@pioneerfcu.org
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: mortgage@pioneerfcu.org
Receiving Calls from Pioneer
When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number or Social Security number. Pioneer never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.
Management Officers
Curt Perry
President/CEO
Mikell Hite
Executive Vice President
Tracey Miller
Senior Vice President of Operations
Elizabeth Thomas
Vice President of Marketing & Development
Paul Lucariello
Vice President of Lending
Steve Broadbent
Vice President of Innovation
Dulce Gomez-Ortiz
Assistant Vice President of Consumer Lending
Eric Mayer
Assistant Vice President of Branch Administration