Report a Lost or Stolen Card
During business hours, please contact Pioneer directly at (208) 587-3304.
If after business hours, please call 1 (866) 416-5688.
Financial Counseling & Advocacy
Contact GreenPath by visiting their website or calling 1 (877) 337-3399.
Contact Center
Hours
Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.
Departments
Administration Offices
250 W. 3rd South, Mountain Home, ID 83647
Business Services Department
Phone: (208) 580-5607
Fax: (208) 580-5628
Marketing Department
Phone: (208) 580-5587
Fax: (208) 810-7971
Email: marketing@pioneerfcu.org
Collections
Phone: (208) 580-5588
Fax: (208) 810-7961
Email: collections@pioneerfcu.org
Loan Department
Phone: (208) 587-3304
Fax: (208) 696-7024
Email: loans@pioneerfcu.org
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.
Mortgage Department
Phone: (208) 580-5626
Fax: (208) 580-5627
Email: mortgage@pioneerfcu.org
Receiving Calls from Pioneer
When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number, Social Security number or PIN number. Pioneer never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.
Pioneer id-go
Want to skip the security questions to verify your identity when calling Pioneer? Next time you call us or chat with a teller, ask to sign up for id-go. Rather than having to answer your security questions, we instead send a text message to your cell phone to verify your identity.