Skip to main content
group of workers wearing headsets

Contact Us

Report a Lost or Stolen Card

During business hours, please contact Pioneer directly at (208) 587-3304.
If after business hours, please call 1 (866) 416-5688.

Schedule an Appointment

Schedule an appointment online for any of our branches. Have a set time for you to open accounts, discuss Pioneer's services and ask questions.

Schedule an Appointment

Financial Counseling & Advocacy

Contact GreenPath by visiting their website or calling 1 (877) 337-3399.

Contact Center

Phone: (208) 587-3304
Fax: (208) 810-7962
Live Chat: Click the button on the right side of the screen*.
Live Video Chat: Use the myPioneer Personal Assistant video chat
Secure Email: Use our Zix Secure Email portal to securely send files to Pioneer. You can create a Zix account or use your Google or Microsoft account to log in.

Monday - Thursday: 8 a.m. to 5:30 p.m.
Friday: 8 a.m. to 6 p.m.


Administration Offices

250 W. 3rd South, Mountain Home, ID 83647

Business Services Department

Phone: (208) 580-5607
Fax: (208) 580-5628

Marketing Department

Phone: (208) 580-5587
Fax: (208) 810-7971


Phone: (208) 580-5588
Fax: (208) 810-7961

Loan Department

Phone: (208) 587-3304
Fax: (208) 696-7024
The Loan Department is available from 8 a.m. to 5 p.m. Monday - Thursday, and 8 a.m. to 6 p.m. on Friday.

Mortgage Department

Phone: (208) 580-5626
Fax: (208) 580-5627


Receiving Calls from Pioneer

When receiving a phone call from Pioneer, the caller ID should state the call is from Pioneer Federal Credit Union, and we will never ask for your account number, Social Security number or PIN number. Pioneer never uses machines and recordings to call members, only live representatives. If you are ever unsure if you are speaking with a Pioneer representative, hang up and please call us back at (208) 587-3304. Our members' security is a top priority, so please contact us if you ever feel like something is off from somebody claiming to be a Pioneer representative reaching out to you.